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Frequently Asked Questions

Some piano questions

asked by our customers

  1. Does the piano come with warranty?
    Yes, all our pianos come with 10-year comprehensive warranty.
  2. Do you provide delivery?
    Our price includes standard delivery which is up to 40kms from the store and no more than 4 steps. We also provide long distance and interstate deliveries.
  3. What is the difference between U1 and U3?
    The U1 is 121cm in height and the U3 is 131cm in height. This height difference allows space for the U3 to have longer strings and a bigger soundboard. It therefore produces a richer sound. However, when deciding whether to buy a U1 or U3, you should also consider the room size and acoustics.
  4. Are all Yamahas made in Japan?
    No, not all Yamaha pianos are made in Japan. There are also factories in Indonesia and China. We only deal with Yamaha pianos that are fully made in Japan.
  5. How often should I tune the piano?
    We recommend that your piano be tuned and serviced every 12 months. Regular service by a qualified piano technician will ensure the continuing pleasure that comes only from a properly tuned and regulated piano. Tuning is a highly technical operation and should be performed by a fully qualified piano technician. Even when the piano is not frequently played, it should be tuned regularly.
  6. How do I look after my piano?
    Avoid exposing the piano to direct sunlight. Do not place the piano near air-conditioning and heating devices. Do not expose the piano to extreme changes of temperature.
    The most ideal environment for the piano is a relative humidity between 45% to 70% and temperature between 20˚C and 23˚C.
    Ensure that the top lid closed when the piano is not used.
  7. How often does Lyra Pianos restock popular models?
    We restock popular Yamaha models regularly. However, if there is a particular model you are after, and we do not have it listed on our website or in store, please do inquire with us as we may be able to source it for our next shipment. 
  8. Does Lyra Piano Shop offer any financing or payment plans for grand pianos?
    Flexible financing options and payment plans are available at our shop to help make owning a grand piano more accessible. 
  9. What makes Yamaha Silent Pianos from Lyra Pianos unique compared to regular pianos?
    Yamaha Silent Pianos at Lyra Pianos offer the ability to practice silently using headphones, combining authentic acoustic piano feel with advanced sensor technology for digital sound, perfect for any time without disturbing others.
  10. How does the silent practicing system work on Yamaha Silent Pianos?
    The silent system activates a mode where the hammers don’t hit the strings, instead, sensors detect key movements and transmit them to a digital tone module, allowing silent play through headphones.